No, it doesn’t. Flex event notifications are a part of several PSE programs and do not necessarily indicate you are enrolled to receive rewards from PSE Flex. If you’d like to either enroll or check enrollment status for Flex Rewards, visit the FlexSaver portal.

If you’d like to stop receiving notifications for Flex Rewards, you can choose to opt-out in the notification email/text that you received or by contacting PSE at 1-888-292-0502. Note that receiving one mode of communication is a requirement to stay enrolled and receive rewards.

No, if you are enrolled in Flex Rewards, you cannot simultaneously enroll in our separate programs for smart devices like smart thermostats or EV chargers and receive additional incentives.

Customers who enrolled in a TOU rate plan featuring Peak Time Rebates (Sch. 317 or Sch. 324) are not eligible to simultaneously participate in PSE’s other demand response programs (Flex Rewards/Flex Smart/Flex EV) and will be opted out accordingly. However, customers who are currently enrolled in a standalone TOU rate plan (Sch. 307 or Sch. 327) are eligible to simultaneously enroll in both Flex Rewards/Flex Smart/Flex EV and TOU.

Our experts can predict periods with heightened demand for electricity based on a range of different criteria, which we call “Flex events.” For example, a Flex event might occur on a day with weather hotter or colder than normal, when we tend to use more energy to heat and cool our homes and businesses. With collective action from the community, we can prevent spikes in energy usage that strain the grid and ensure there is enough energy to go around.

Minimize appliance use: Delay using large appliances like your clothes dryer and dishwasher until after the Flex event is over.

Use smart lighting: Upgrade to smart lightbulbs and you’ll be able to turn off your lights using a mobile device. Saving energy is easy when you can remotely turn off lights from anywhere—even when you’re not home!

For more ideas on how to save energy, visit hkange.net/flextips 

Once enrolled, you'll earn $1 for every kilowatt-hour of electricity saved during Flex events. A kilowatt-hour (kWh) is a way to measure how much electricity you are using over time. Examples of activities that use approximately one kilowatt-hour of electricity include:

• 1 dishwasher cycle
• 30 minutes of using a 2,000-watt oven
• 17 minutes of using a 3,500-watt air conditioner

You can log into your FlexSaver account to view your cumulative season earnings. At the end of the season (Mar. 31 for winter and Sept. 30 for summer), we’ll send you an email with instructions on how to redeem your reward.

You will be notified via email and/or SMS text messages. To set your notification preferences, log into FlexSaver. You must opt in to receive at least one type of notification in order to participate.

We calculate your energy savings for each Flex event using a baseline. This baseline is created by averaging the energy consumption of the four highest-usage days among the five weekdays before the event. We also consider energy usage in the two hours before the event and the hour after the event, and make adjustments based on higher or lower usage during that time (e.g., 3-4 p.m. and 7-8 p.m. for a 5-7 p.m. event).

Flex events will only occur during the hours of 7 a.m. to 10 p.m. and will never take place on holidays (see list below). Winter events can occur from Nov. 1 to Mar. 31 and starting in 2024, summer events can occur from May 1 to Sept. 30. For Flex Rewards, there will be no more than 20 Flex events per season.

Holidays:

• New Years
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving
• Christmas

You will receive your enrollment reward in the form of an e-gift card fulfilled by Tango within 4-6 weeks. Then, at the end of every season, you will also receive payment in the form of an e-gift card for energy saved ($1 per kilowatt-hour) during Flex events.

Participants who enroll are automatically entered to win one of two $250 gift cards. Giveaways will be drawn each month during the summer season (May through September) and winter season (November through March).

Enrolling your charger requires that your home be equipped with AMI (Advanced Metering Infrastructure), the current standard for metering technology that facilitates two-way communication between meters and PSE. As part of PSE’s Meter Upgrade Project, nearly 2 million meters in our service area were upgraded to AMI between 2018 and 2023. For more information, please visit the Meter Upgrade Project.

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Flex Rewards is administered on behalf of PSE by AutoGrid, overseeing program implementation, payment processing, and customer support. Enrolled customers can manage their accounts through the FlexSaver portal provided by AutoGrid. For the fastest assistance, you can contact AutoGrid's customer support directly at flex@hkange.net or by calling 1-888-292-0502