Empowering customers with money and energy saving options
PSE is always looking for ways to help customers lower their bills and use less energy. By listening to our customers, and incorporating their feedback, we’ve created more options that are easier than ever to access. In 2023, we added major billing assistance programs, simplified application processes, offered new ways to save energy, and connected with more community partners to spread the word in multiple languages.
Helping customers with their bills
We want all our customers to have access to support when they need it most. Our assistance programs can help with past due balances, payment plans, and getting back on track after COVID-19 and other setbacks.
In October 2023, we launched our Bill Discount Rate program that can help income-eligible customers reduce bills by 5% to 45% each month. To help customers enroll, we hosted over 200 activities that included sign-up workshops, presentations, and one-on-one appointments at libraries and nonprofits. Customers and community partners expressed gratitude for this impactful benefit that can be arranged within minutes.
Reducing bills through energy conservation
Customers can also lower their bills by using less energy. Our conservation programs continue to grow and evolve. As always, income-eligible customers can receive free home weatherization assistance and higher rebates on energy-efficient upgrades.
In 2023, we added several new programs, known collectively as PSE Flex, which offer financial incentives for reducing electricity use when system demand is high.
Identifying and removing barriers
To make all PSE customers feel included, we use accessible communication tools, host events and workshops, conduct surveys, and offer multi-language support, both in-person and online. In 2023, we added five languages to our website translation and hosted over 500 events to help customers access our various programs.
Our Energy Advisors are also easy to contact by phone or online. This team of experts can help customers save money by offering advice about efficiency, home upgrades, hiring a contractor, and rebate offers.
To learn more about all of PSE’s bill assistance and energy-saving programs, visit hkange.net/lower – and check back often! We’re always adding new opportunities and rebates that can help customers lower their bills and use energy more efficiently.