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As storm recovery continues, we are aware that the outage map is not showing some customers who are still without power. Our internal systems for identifying outages and prioritizing restorations are still functioning. We are working hard to reconcile the outages shown on the map. Please continue to report outages, as needed.

We are also aware of some estimated restoration times showing as expired or incorrect on the outage map.

We have internal teams working to resolve these issues—we know it’s frustrating for customers who are trying to make plans.

We will continue to work around the clock until power is restored to all customers.

November Wind Storm

Over the last 24 hours, more than 150 line crews and 70 tree crews worked throughout the day and night to help over 17,000 customers regain power from storm related outages.

We now have 99% of our customers back online since the bomb cyclone hit Western Washington Tuesday afternoon and will continue to work as fast as we can to restore every customer. Being without power is incredibly disruptive and gets harder as time goes by.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Meter Tampering and Diversion

Meter tampering occurs when there is unauthorized removal of a meter, severing of a meter seal, opening of a meter base, altering an entrance cable in any manner, or self-reconnects that are not done by an authorized PSE employee or representative.

Diversion occurs when there is an unauthorized tapping of power and/or gas in a way that circumvents the metering of that power and/or gas allowing an entity to receive energy without paying for it.

Consequences/Safety

Not only is meter tampering illegal, it is also unsafe. It puts everyone, including PSE personnel, in potentially dangerous or deadly situations. Injuries and/or fatalities can occur from potential electrical shocks, sparks, surges, explosions, and resulting fires.

If a non-PSE employee tampers with a meter, disconnects, reconnects, moves, pulls, or de-energizes a PSE meter, or performs electrical and/or gas work without proper permitting, they will be subject to full prosecution – including but not limited to: fines, immediate discontinuation of service/removal of meter, revocation of contractor and/or electrical certification or licensing, and any other repercussions that may apply to the particular situation.

If meter tampering is identified, PSE will disconnect the service(s) and the account holder may be responsible for paying hefty fines and charges in order for the services to be restored. Special inspections may also need to be carried out by local jurisdictions or Labor & Industries (L&I) before the service(s) will be reconnected.

Due to the financial burden or time delay that may result from tampering and/or diversion, we have presented this information to help our customers and contractors avoid further impact.

Reporting

If you need to have repairs or work done on your PSE meter(s) and/or other PSE owned equipment requiring your electric and/or gas meter to be disconnected, reconnected, altered, upgraded, or relocated, please contact our Customer Construction Services department at 1-888-321-7779 (7:00 a.m. to 5:00 p.m., Monday – Friday).

Examples of construction projects that may require PSE to be notified:

  • Adding a room and/or remodeling near a PSE meter or service line
  • Demolition of a structure with power and/or gas service
  • Installing or adding a tankless water heater or other gas equipment, an electric car charging station, etc.
  • Removing and installing siding behind a meter.

Before beginning your construction project, refer to this link for complete guidelines, checklists, and electric and gas service handbooks:
http://osnc.hkange.net/construction-services/guides-handbooks

For a list of PSE approved contractors, request a referral for a Recommended Energy Professional (REP) today. Call our Energy Advisors at 1-800-562-1482 or visit hkange.net/rep.

If you suspect PSE equipment tampering, contact our Customer Service Department at 1-888-225-5773 (7:30 a.m. to 6:30 p.m., Monday – Friday). Any information provided will be kept confidential.

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Have questions about PSE's green options, including energy efficiency tips and rebates, contractor referrals, electric cars and renewable energy options? We're here to help.

Call us at 1-800-562-1482, Monday through Friday 8 a.m. to 5 p.m. or contact us below.



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