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November Wind Storm

PSE CEO Mary Kipp: Thank you to our customers and crews

A video message from PSE President & CEO Mary Kipp thanking customers for their patience during one of the worst storms to hit in decades, and thanking the amazing crews who worked tirelessly to restore power to customers.

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alert 

Safety first. Never touch or go within 35 feet of downed power lines because they might be energized. Call PSE at 1-888-225-5773 or 911 to report problems.

Report and track power outages online

Quick links

  • How to prepare in advance of a PSPS

    • Make sure your PSE account contact information is up to date.
    • PSE will send impacted customers notifications about potential Public Safety Power Shutoffs. You can update your account contact information at hkange.net or by calling 1-888-225-5773.
    • Stay informed about potential shutoffs at the Alerts and advisories page.
    • Prepare for any medical needs.
    • Create and practice a family emergency plan and build an emergency kit.
    • Sign up for emergency notifications from your county Emergency Management agency and the National Weather Service.
    • Learn how to manually open your garage door or any other electronically controlled doors or gates. Know which natural gas appliances will continue to operate if there is a power outage.

  • When PSPS is likely

    • Ensure mobile phones and other devices are fully charged. Consider portable device chargers.
    • Stock up on water, shelf-stable food, ice for coolers, medications, and other things you’ll need for at least three days.
    • Make sure your vehicle is fueled and ready to go, and keep cash on hand.
    • Ensure any backup power sources are ready to operate.
    • If you own a standby or portable generator, be sure you know how to operate it safely.
    • Unplug or turn off appliances, lights, and electronics. Keep a single light on so you know when the power is restored.
    • Fill containers and/or the bathtub with water to be used in case water service is impacted by the power outage.

     

  • During a PSPS

    • Keep your freezer and refrigerator doors closed; open them only when it is necessary.
    • Use flashlights instead of candles.
    • Close curtains, drapes, and blinds to keep sunlight from heating up your home. Open windows in the cooler mornings and evenings to cool the house naturally.
    • Conserve water, especially in areas where well pumps and pumping stations may be without power.

  • Customers with medical needs

    • Customers with Medical Life Support status noted in their PSE account will receive earlier notification of PSPS, when possible, via phone call in addition to regular customer alerts. If you have medical equipment in your home that relies on electricity, call PSE’s Customer Care team at 1-888-225-5773 and they can walk you through the process to add Life Support status to your account.
    • PSE cannot guarantee uninterrupted utility service, and we strongly encourage customers with medical needs to create an emergency plan.
    • Consider investing in a backup power source to be prepared for outages and emergencies. Keep any medications that need to be refrigerated in mind.

  • When power is restored

    • Turn your appliances and electronics back on, one at a time.
    • Before using any foods, check your refrigerator and freezer thermometers. Review this Red Cross guide to determine if food is safe to consume.